Privacy policy

Privacy Policy
At CarbonTree, we value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us online or offline.

Information We Collect
We may collect the following types of information:

1. Personal details: such as your name, email address, phone number, and shipping/billing address when you place an order or create an account.
2. Payment details: necessary to complete your purchases. These are processed securely through trusted third-party providers.
3. Usage data: including your browsing behaviour, device information, and interaction with our website (via cookies or similar technologies) to help us improve your experience.

How We Use Your Information
Your information is used to:

1. Process and fulfil your orders, including delivery and returns.
2.Communicate with you regarding your purchase, inquiries, or customer support.
3.Share updates, promotions, or product launches (if you opt in to marketing).
4.Improve our website, services, and overall shopping experience.
5.Comply with legal and regulatory requirements.

Sharing of Information

We only share your information with trusted third parties when necessary, such as:
1.Payment gateways to process transactions.
2. Delivery partners to ensure timely shipping.
3. Analytics and marketing tools to help us understand customer preferences and improve our offerings.
We never sell your data to unaffiliated third parties.

Data Retention

Your personal information is retained only as long as required to provide our services, fulfil legal obligations, or enhance your shopping experience.

Your Rights

You have the right to:
1.Access and review the personal information we hold about you.
2.Correct or update your details.
3.Request deletion of your data where applicable.
4.Opt out of marketing communications at any time.

Security

We use appropriate security measures to protect your data from unauthorized access, alteration, or misuse. However, please note that no method of transmission over the internet or storage system is completely secure.

Cookies

Our website uses cookies to personalize your experience, remember your preferences, and deliver relevant offers. You can adjust cookie settings through your browser at any time.

Contact Us

For any questions, concerns, or requests regarding your personal information, please write to us at contact@carbontree.com.